EAE Barcelona Business School

Máster en UX & Customer Experience

  • Full Time
  • Intake 2024
  • 10 Months
  • Spanish
Últimas plazas 2024 Last Call 2024

Máster en UX & Customer Experience

This Master is taught completely in Spanish. For further information, please visit Máster en UX & Customer Experience

EAE Barcelona’s Master in UX & CX gives you a 360º vision of the User Experience (UX) and Customer Experience (CX), enabling you to become a trailblazer in the creation and design of innovative products, services and experiences.

From the conceptualization and design of intuitive, usable interfaces to provide the best experience for the end user, right through to the strategic role of the customer experience in companies. The participants analyse and create memorable experiences that build loyalty, with a 100% customer-centric approach designed to generate the maximum customer satisfaction and creating a great competitive advantage compared to the competition.

The Master in User Experience and Customer Experience run by EAE Business School Barcelona is designed for professionals keen to discover the latest trends, tools and frameworks in order to boost their career within the field of product, service and experience design, gaining an in-depth understanding of disciplines such as user research, creativity, information architecture, usability, prototyping and user interface design (UI).

Key Points

This is the only program that combines the functional vision of the UX and the strategic perspective of the CX.


You will work on real cases in which you will have to achieve different solutions and give it your very best.

On creativity, SEO/SEM, Design Ops, Agile methodologies, Project Management, UX writing and content strategy, UX leadership and management, Lean Startup, Storytelling and Portfolio communication and Lego Serious Play, among other key topics.

You will gain a command of key prototyping tools such as Figma, Figjam, Marvel, Invisio and Pop, as well as gaining insight into measuring and visualizing the Customer Experience (Customer Journey Map, empathy map, user persona).

You will learn alongside lecturers who are professionals currently working in the field, with extensive experience and positions of high responsibility un internationally acclaimed companies such as IKEA, SEAT, IZO, etc.

Solicita Información

EAE Institución Superior de Formación Universitaria, S.L. will process your personal information in order to contact you, including contact by electronic means (WhatsApp and/or email) and by telephone, and in order to inform you about your program of choice for the upcoming two terms. Your data will be deleted once this information has been provided and/or once the aforementioned call for applications period has elapsed.

You may exercise the rights of access, deletion, rectification, opposition, limitation and portability, by post to EAE Institución Superior de Formación Universitaria, S.L., Post office box 221 of Barcelona, or by email to [email protected]. Likewise, if the interested party considers it appropriate, they can lodge a claim to the Spanish Data Protection Agency.

Moreover, you can contact our Data Protection Manager by email to [email protected], or by post to Grupo Planeta, At.: Data Protection Manager, Avda. Diagonal 662-664, 08034 Barcelona.